Legal information
Transport rules and liability
General information on Air France in your country
General conditions for passengers and baggages
Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage.
Limits of liability in case of incident, delay or luggage
Implementation of the European regulations 261/2004
Terms and conditions when requesting a non-refundable voucher
Discover all our accessibility commitments.
Loyalty programs terms and conditions
Privacy policy - Security
How we collect and use your personal data
How to deal with suspicious e-mails and text messages
Description and cookies settings on our website
Surveys to measure customer satisfaction and compliance for our products and services
Products and services
Additional Baggage terms and conditions
Kids Solo terms and conditions
Lounge terms and conditions
Seat Option terms and conditions
Terms and Conditions for a last-minute paid upgrade
General Terms and Conditions for the Sustainable aviation fuel (SAF) Option
Personalized airport services terms and conditions
Terms and Conditions of the Air France Concierge service
General Conditions of Sale for the "La Première Lounge Suite" Option
General Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option
General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle
Discount Pass General Conditions