Refunds, vouchers, and compensation

Did you run into unexpected trouble during your trip? Would you like to cancel your booking? You may be eligible for compensation.

Ticket and option refunds

Select a reason and follow the steps to request a refund, obtain a voucher, or receive compensation.

View all the steps to follow to declare missing or damaged baggage.

For all tickets issues through June 28, 2022, specific rules apply.

Provisions of European Regulation 261/2004

Limits of liability for incidents, delays and damages