Administrative fees
Booking fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Booking fees vary depending on:
Ticket changes
| Change made on airfrance.be Self Service Kiosk | Change made or a at an Air France airport counter | Change made by phone or at an Air France ticket office | Change made for a group | |
|---|---|---|---|---|
| Ticket purchased on airfrance.be or at an Air France (ticket office) | No fees | 15 € | 15 € | 15 € |
| Ticket purchased on a third party site or travel agency | No fees | 30 € | 30 € | 30 € |
Refunds
| Refund requested on airfrance.be | Refund requested by phone or at an Air France ticket office | Refund requested for a group | |
|---|---|---|---|
| Ticket purchased on airfrance.be or at an Air France (ticket office) | No fees * | 20 € | 20 € |
| Ticket purchased on a third party site or travel agency | Refund request to be completed through the third-party website or travel agency used to purchase the ticket** |
* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency. * Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100
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